Long-term, trouble-free operation is the primary objective of Gislen software development. Much of the work to make this possible is done at the planning, development and testing stages and all our work is backed up by long-term software support provided in the following ways:
- Adaptive changes to operating functions
- Corrective services to emerging logic, coding or design issues
- Perfective services to improve performance and maintainability in dynamic business environments
- Preventative services based on experience and customer/user feedback
Our support team is highly trained and committed to meeting the objectives of trouble-free operations.
Comprehensive Support & Maintenance Services
At Gislen Software, we understand that the success of your digital solutions extends beyond initial deployment. Our Support & Maintenance services are designed to ensure your systems operate seamlessly and evolve in alignment with your business goals. We offer flexible engagement models, including Time & Material and SLA-based contracts, to best suit your operational needs and business objectives.
Time & Material Support: This model allows you to adjust the scope of support and maintenance services based on your immediate needs and budget. It’s ideal for dynamic environments where requirements can change rapidly, allowing you to allocate resources efficiently and respond to emerging challenges swiftly.
SLA-based Support: Our SLA-based contracts ensure reliability and performance for businesses seeking predictable costs and guaranteed service levels. We commit to predefined response times, resolution benchmarks, and regular maintenance schedules, offering you peace of mind and the assurance that your systems are in expert hands.