This page covers how we ensure that we are GDPR compliant.

Gislen Software Private Limited is located outside the European Union. However, we work primarily with clients in the European Union, sometimes via one of our wholly-owned subsidiaries in the European Union. GDPR applies to how we handle personal data about European subjects, and we are fully committed to achieving full compliance.

We have identified the areas in which GDPR affects our work:

  • Our website stores visitors’ personal information and provides forms for visitors to use to contact us or comment on posts. We also use service providers to support the site, which, according to GDPR, act as processors for analysing visitor data.
  • Our back-office systems in India store data about client contacts in emails, documents, and other ways.
  • We are processors for our European clients who handle the personal data of European subjects. This is done remotely from our office; the data remains on European servers. In most cases, our role is to support the systems and not process personal data. However, we often have access to the data to support the systems. We will sign processor agreements with relevant clients based on the Standard Clauses provided by the Commission.

Our priority is our clients’, employees’, and customers’ privacy rights. We intend to achieve full GDPR compliance and ensure that individual privacy is maintained in every way.

What is GDPR?

GDPR stands for the General Data Protection Act, legislation which provides comprehensive pan-European data protection.  GDPR was introduced in the European Union and the European Economic Area (EU/EEA) in May 2018, replacing the 1995 Data Protection Directive.  GDPR regulates authorities and organisations as to how they are allowed to process data (called ‘personal data’) about individuals in the EU (called ‘data subjects’), including collecting, storing, transferring or using.

GDPR gives individuals free of charge rights to control their data.  Individuals have the right to know what data an organisation stores about them and request a correction, deletion or even transfer to another organisation when applicable.  GDPR requires organisations to report breaches within 72 hours of discovery.  The regulatory bodies in each country are getting significantly more ability to enforce compliance and impose high fines for non-compliance and breaches.

Gislen Software GDPR compliance and information

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GDPR Compliance

To ensure GDPR compliance we need to be transparent on how our website handles private data about EU subjects. Detailed information about this is found in our Privacy Policy

Information about how this website handles information about visitors:

  • When a user accesses our website we ask permission to set cookies.
  • We use cookies set by WordPress, Google Analytics, HubSpot, HotJar and CloudFlare and we may from time to time use other tools to improve the content of our website, user experiences or SEO ranking. However, we never analyse individual user data.
  • With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
  • We do use forms where visitors can enter information. In these cases, we inform the user what we will do with the data and ask for permission before the data can be sent.

In the next section we include as far as we know a complete list of cookies, technologies and processing partners which may in any way be involved in processing your personal information which either may be stored on our website, in the processing partners system or be transferred to our servers in India. Note that we don’t set cookies for all of the below-mentioned technologies. However, since we do use them in one way or another and since they may collect personal data about you, we mention them here. If you want to contact us without any risk of any information about you being stored in our website or reaching any of our partners below, we recommend that you make a direct phone call to +91-2262 7541 during Indian office hours. Please note that just because we list certain companies and technologies below it does not mean that we use them at any given time.

If you feel that this site is not following its stated information policy, you may contact us using any of the channels mentioned on our contact page.

What if any of the plugins or providers are not compliant?

In case we find or get to know that any of the plugins or technology partners we use is not GDPR compliant we will as fast as we can remove them and request them to remove any data they may have collected.

Cookies and technology partners we use

Details on technologies, partners and cookies

The following section lists the technologies, partners, and cookies used to create a good browsing experience. This information helps us evaluate how our visitors use our site and how we collect and use personal data.

WordPress

This is a site built using WordPress. WordPress is a content management tool that also allows for various plugins. Some of these plugins may collect data themselves. We do use JetPack for Analytics. Jetpack and WordPress are working with GDPR compliance. For more information, see the WordPress privacy policy and JetPack’s. We have written a guide for how to make a WordPress site compliant.

A WordPress website collects personal information through the following means:

  • user registrations,
  • comments,
  • contact form entries,
  • analytics and traffic log solutions,
  • any other logging tools and plugins,
  • security tools and plugins.

WordPress will set a session cookie called PHPSESSID. This cookie is only used inside a session and is therefore allowed as per GDPR.

Here are some other WordPress plugins we use that collect data, and we describe how we are working to be GDPR compliant.

Contact Form 7

Visitors can fill in a few forms on our page. The information is sent to our official email system and routed to the right person. It is also stored in a table on the website. We have added a checkbox where you must accept our terms and conditions before providing any information.

Very Simple Contact Form

We use this form to collect specific feedback. We have provided a GDPR compliance checkbox where you must accept the terms before posting anything.

Cloud Flare

We use Cloud Flare as our CDN (Content Delivery Network), which helps improve the performance of content distribution across the globe. Cloud Flare also provides some analytics and protects against DoS attacks. Cloud Flare has clearly stated on its GDPR page that it will be fully compliant when GDPR comes into effect on May 25, 2018. We have signed a GDPR processing addendum (DPA) with Cloud Flare.

The __cfduid cookie is set by our Content Delivery Network (Cloudflare). It is used to identify individual clients behind a shared IP address and apply security settings per client. For example, if a specific laptop is used in a local area network where there are laptops infected with viruses, but the particular person’s laptop is trusted (e.g. because they’ve completed a challenge (within your Challenge Passage period), the cookie allows Cloudflare to identify that client and not rechallenge them. It does not correspond to any user ID or store any personally identifiable information.

Because Cloudflare uses this cookie to identify HTTP and HTTPS requests from known clients, we do not set the “secure” flag on it. However, this is not a risk: as mentioned above, the cookie does not contain sensitive data.

It is not possible to block the Cloudflare cookie at the moment. A Content Delivery Network ensures the good performance of websites worldwide.

Facebook

We use Facebook to keep in touch with clients, employees, potential recruits, friends, and prospects to engage with our community. We post on Facebook and occasionally give links to our webpage in such posts. We also use Facebook cookies on this website to track and analyse our users’ behaviour. Facebook explains what they do with cookies and has a cookie policy as well as a GDPR compliance statement.

Google Analytics

We use Google Analytics to understand what kind of visitors we have, where they come from and how they navigate on our site. Google uses the following cookies: _ga Google provides a general processor agreement to cover GDPR compliance. Google is providing a general processor agreement to cover GDPR compliance.

Hubspot

We use HubSpot to show a pop-up form when visitors look at our page and to assist us in marketing. HubSpot may also capture all the information you entered in the form on the site. For detailed information about HubSpot’s policies, please visit their GDPR compliance page.

HotJar

At times, we use Hotjar to find out how users use our website, for example, via heat maps. This helps us see where users click and how they scroll or navigate inside the page. Our purpose is to improve the user experience on our webpage. We may use this cookie. We have signed a GDPR processing addendum (DPA) with HotJar.

Check their Cookie page for more information on what cookies Hotjar may use. Hotjar has a GDPR-compliance page.

Twitter

We do use Twitter at times. Twitter lists their GDPR compliance on their page.

Deleting Information

According to the GDPR, unless we are required by law to retain any such data, you have the right to request the removal of any data we store about you. Please note that to delete any data stored about you by Google Analytics, HubSpot, Twitter or Facebook, you may need to approach them directly (by clicking on the button below, we will delete the cookie, which should satisfy the requirements of the GDPR).

To block intrusion attempts, we store IP addresses when users try to log in with the wrong credentials. These IP addresses will not be removed since their storage is based on legitimate interest and not consent.

Request personal data

If you want to know what data we have stored about you, request a change or request for deletion of data. Please fill in the form below:

    GDPR-Request








    Please note that GDPR demands that we store the request for deletion, while all other data would be deleted or anonymised.