Dineflow was founded in 2018. Its strategy is to provide automation and customer relationship solutions for restaurants. We helped Dineflow deliver an app for mobile ordering. As a white-label app, Dineflow has provided its solution to more than 10 restaurants in Sweden.
A summary of the opportunity and problem solved
Think of yourself sitting in a full sports bar watching football. You can’t see any waiter around where you sit, and you want to order a beer. If you have been there, you know that it can be difficult. Not any longer at selected locations in Sweden. You can use any of the Dineflow apps, order food and drinks pay with a click and give your table number. Within minutes the drink or the food will be on your table. Not only did the ordering and delivery take less time, but there is also no longer any need to get a waiter for settling the bill.
A summary of the solution
The Dineflow app is available for iPhone and Android. The following functionalities are available:
- Selecting from which outlet in a chain you want to order
- Different menus such as lunch, dinner, drinks
- Selection of table to get the food delivered directly to your table
- Take-away with date & time for pickup
- Home delivery with date & time and address for delivery
- Payment solution for various cards
- Delivery to the table
- Tax receipt in the app
- Integration with restaurant POS system including blocking menu items which are out of stock
- Marketing functionality with push notifications and special personalised offers based on preferences and time
The Dineflow solution is available in ten restaurants across Sweden. At sports bar chains, pizzerias, and lunch restaurants, the solution is for in-restaurant ordering, takeaway, and home delivery.
The solution has been developed using an agile process. Over the years based on the customer’s need and innovative suggestions from the Dineflow team and Gislen Software, the product has become what it is today.
Gislen Software has taken full responsibility for all technical development. The Server solution is developed using Microsoft Dot Net technology and installed and hosted in a redundant cloud solution on Microsoft Azure. The cross-platform app can be updated and built for all mobile platforms.
The development methodology has been agile and based on Scrum. The server solution is cloud-based. The Dineflow service is scalable and can quickly grow to support thousands of restaurants.
Currently, the solution is only available in Sweden but watch this space. We are working to help Dineflow launch the app in other markets soon.
Benefits gained and business value delivered.
Dineflow’s solution automates the ordering, payment and delivery processes. With upcoming marketing features, we believe Dineflow will be able to add significant strategic value to the restaurant business. Unlike most other companies, restaurants cannot know their customers’ needs and preferences or create loyalty beyond interpersonal relationships. When customers order using an app, it is possible to understand what each customer prefers and needs and to give individualised offers or special offers at different times of the day or week.
Contact us to discuss how we can build amazing solutions for your business!